POLICY & AFTERCARE TIPS
Salon Policies – The Secret Lash Lab
We’re committed to providing the best possible experience for all our clients. Please take a moment to review our salon policies before your appointment:
📅 Cancellation Policy
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A 24-hour notice is required for all cancellations or rescheduling.
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Late cancellations or no-shows will incur a $20 fee.
🧼 Lash Prep
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Lashes must be clean and free of makeup or mascara at the time of your appointment.
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A $5 lash shampoo fee will apply for dirty or mascara-coated lashes.
💰 Deposits
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A $30 non-refundable deposit is required for all full set bookings. This secures your appointment and is deducted from the total on the day.
🔍 Infill Policy
A consultation will be performed prior to infilling work done by another salon to assess compatibility and lash health.
Refer a Friend & Save!
Love your lashes? Share the secret!
Pick up a Refer a Friend Card at your next appointment and give it to a friend who’s new to The Secret Lash Lab. When they book and mention your card, you both receive 10% off your next service.
T&Cs: Offer only valid for new clients referred by existing clients. Cannot be used with any other discount or special.
Lash Extension Aftercare
Why Aftercare Matters
Proper aftercare helps your lash extensions last longer, keeps them looking flawless, and protects your natural lashes from damage.
✅ Do’s
Gently cleanse lashes daily with a lash-safe cleanser to prevent oil and dirt build-up.
Brush lashes daily with a clean spoolie to keep them tidy and prevent tangling.
Book regular infills every 2–3 weeks to maintain a full, fresh look.
❌ Dont's
Don’t rub, pull, or pick at your lashes.
Avoid oil-based makeup and skincare near the eyes.
Skip the mascara (you won’t need it anyway!)
No eyelash curlers—they damage the extensions.
Don’t expose lashes to heat (steam or flame heat)
🔁 Refill & Maintenance
For best results, we recommend a lash refill every 2–3 weeks. This keeps your lashes looking full and prevents gaps as natural lashes shed.
🌀 Natural Lash Shedding – Totally Normal!
It’s completely normal to lose 1–5 lashes per day. Don’t be alarmed if you notice them occasionally—lash extensions are longer and darker than your natural lashes, so they’re much more noticeable when they shed!
Each extension falls out with your natural lash when it's ready. A fresh new lash will grow in its place—it's all part of your natural lash cycle.
Some days you won’t lose any, and other days you might see 3 or 4. This doesn’t mean your lashes are falling out—just that your natural cycle is doing its thing 💁♀️
Everyone’s lash cycle is a little different. You may notice that every few months your lashes seem to shed faster—this is often a lash growth phase, meaning lots of baby lashes are coming through. It’s actually a great thing—more fresh lashes for us to lash at your next appointment!